Legal

SMS Consent

Effective September 18, 2026

The short version

Strech sends service-related text messages only to people who opt in. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time, START to resume messages, or HELP for help.

What SMS messages are used for

SMS information is used only to send service-related messages.

For homeowners, these messages may include:

Booking confirmations
Technician arrival windows
Job status updates
Completion notices

For contractors, these messages may include:

Job alerts
Assignment updates

How people opt in

Homeowners

Homeowners opt in through an optional, unchecked SMS consent checkbox in the Strech app.

Contractors

Contractors opt in by texting the keyword JOBS to our designated Strech SMS number, 240 905-5348.

Message frequency and cost

Message frequency varies. Msg & data rates may apply.

How to opt out and get help

Users can:

Reply STOP to opt out at any time
Reply START to resume messages
Reply HELP for help

For additional support: support@strech.ai

What we collect

Strech may collect:

Mobile phone numbers
Records of each person’s SMS consent, including the date and how they opted in
Message delivery logs

Who handles the data

Twilio processes SMS messages on Strech’s behalf only to deliver messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding service providers who deliver messages on our behalf.

Privacy

Our Privacy Policy explains how Strech handles your information, including the SMS / Text Messaging section that matches this page.

Contact

Questions about text messages: support@strech.ai.